It is with great disappointment, and a bit of excitement,
but I have made the decision to switch from Sprint to ATT. I have been with
Sprint (or one of it’s previous incarnations), ever since my first child was
born 34 ½ years ago. Back in those days phones looked like bricks, and not
everyone had a phone. I wanted my young pregnant wife (now ex) to have it while
she was pregnant - in case of emergency. To make a long story short, I now have
3 grown kids and I am remarried. I kept everyone on my bill all this time
because I wanted them to HAVE to return my calls. So my 3 kids and my wife and
I are on Sprint for a total of 5 phones.
You may ask “Why are you leaving Sprint after so many
years?” The answer is simple: Horrible connectivity issues and even worse
customer service. Over the past 6 months the whole family has been experiencing
dropped calls, and mostly calls where the phone rings and I can’t hear the
other side…or I call someone and they can’t hear me. It happens all the time.
I have called Sprint’s 800 numbers and spoken with them
dozens of times. They have had me wait 30, 45 and up to 60 minutes – just so I
can hear someone who can’t speak English tell me I need an update. I have had a
dozen updates and it hasn’t solved the problem. I had Apple check my cell phone
and they verified that this wasn’t a phone issue. I escalated my issues to Sprint
managers and they told me to make note of when, where, and to whom dropped
calls happened. I called them back 2 weeks later complaining about my service
and they never asked for this information.
When I told them I had this requested information…they confirmed the
dropped calls (I knew that) and said all their towers were functioning well in
my area. They told me they would reach out to me with a solution in 48 hours.
That was a week ago.
I had two important defective calls before noon yesterday
and that was enough for me. I called to talk to someone at Sprint about
discontinuing my service due to their not holding up their part of the contract
to provide me with reliable service. They transferred me somewhere and I was on
hold for an hour before I finally hung up. If that won’t lose a good customer,
what would???
I have 4 out of 5 phones under contract and owe differing
amounts of money for each Sprint phone
if I before the contract am up. I will gladly turn in all the phones but I WILL
NOT PAY THEM one more dime because they violated their contract with me. I am
through calling Sprint. After 35 years,
I’ve come to the conclusion that I want a divorce from Sprint based on
irreconcilable differences. Bye-bye Sprint!
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